Privacy Policy

1. Introduction

Ozprizeportal Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Ozprizeportal.com and use our online lottery services. We operate under Australian privacy laws and are committed to maintaining the highest standards of data protection.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, date of birth, residential address, and payment information
• Identity Verification: Government-issued ID, proof of address, and other documents required for compliance
• Transaction Data: Lottery ticket purchases, payment history, winnings, and account activity
• Technical Information: IP address, browser type, device information, and website usage data
• Communication Records: Customer service interactions, emails, and chat transcripts

3. How We Use Your Information

Your personal information is used for the following purposes:

• Processing lottery ticket purchases and managing your account
• Verifying your identity and age for legal compliance
• Processing payments and managing financial transactions
• Providing customer support and responding to inquiries
• Sending notifications about draws, results, and account updates
• Improving our services and developing new features
• Complying with legal obligations and preventing fraud

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party companies that assist with payment processing, customer support, and technical services
• Legal Compliance: Government agencies, regulators, and law enforcement when required by law
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Consent: When you have provided explicit consent for specific sharing purposes
• Protection: To protect our rights, property, or safety, or that of our users or others

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact our Privacy Officer at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account information: Retained while your account is active and for 7 years after closure
• Transaction records: Retained for 7 years for tax and regulatory compliance
• Identity verification documents: Retained for 7 years after account closure
• Marketing communications: Until you unsubscribe or object to processing
• Customer service records: Retained for 3 years for quality assurance

9. Contact Information and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Privacy Officer: [email protected]
• Customer Support: [email protected]
• Mailing Address: Ozprizeportal Limited, Privacy Department, GPO Box 1234, Sydney NSW 2001
• Phone: 1800 LOTTO (1800 568 866)

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Note: This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.